The Human Rights has the responsibility of addressing Title VI/Civil Rights inquiries and complaints against the County Transit systems ART/STAR. These complaints, inquiries and other correspondence may be received by Human Rights or the public transportation service (ART/STAR). Any communication having potential Title VI/Civil Rights implications may be received by any Arlington County Office or the public transportation service, ART/STAR and will be provided promptly and confidentially to the Human Rights Assistant County Manager.
- The Human Rights Assistant County Manager adds all correspondence with potential Title VI/Civil Rights implications into a log that provides tracking of the inquiry, the County’s response and progress/completion of required actions. All such correspondence will be considered confidential and shared only on a need-to-know basis.
- The Human Rights Assistant County Manager will conduct an investigation once the Title VI/Civil Rights inquiry or complaint is received and determined valid.